Ask before you start.
Reach us when needed.
Email: service@solvenb.com
Phone: +86 13076624554
Service hours: 8:00 AM – 10:00 PM (China Standard Time (UTC+8)).
01 / Choosing a product
Ask about dimensions, supplied components, intended use, or an unclear listing detail. Include the product name, selected option, and the project you are considering.
Remote product assistance cannot assess your practical skill or replace appropriate instruction.
02 / Help with an order
Provide your order number, checkout email, and a brief explanation. Include tracking details when the question concerns delivery.
Never send a complete card number, security code, password, or one-time authentication code.
03 / Address changes and cancellations
Contact us immediately if an order needs changing. Requests can be accommodated only before fulfillment begins; packing or dispatch preparation may prevent a change.
A request is not completed until we confirm it. Successfully canceled orders have no cancellation fee.
04 / Product problems
Describe any damage, defect, incorrect item, or missing supplied component. Photographs may help where safe and relevant.
Do not expose a blade or test an unsafe tool to obtain evidence. Qualifying product or fulfillment problems receive an appropriate remedy without additional cost.
05 / Delivery concerns
Contact us if tracking remains unchanged for an extended period, the shipment is substantially overdue, or a parcel appears lost.
If tracking shows delivery but you cannot locate the parcel, we review the circumstances rather than automatically rejecting the concern.
06 / Starting a return
Email your order number, item, and return reason within the applicable period. We provide the appropriate destination and instructions after reviewing the request.
Do not send returns to the registered business address without specific instructions. Sharp tools must be securely protected for shipment.
07 / Safety concerns
Stop using a tool that appears damaged, loose, or unsafe, and contact us with the relevant details.
Customer service is not an emergency service. Seek appropriate urgent assistance for an injury.
08 / Operator and privacy inquiries
Guangzhou Xinnan Information Consulting Co., Ltd. operates solvenb™. The owner is Yin Shandong.
Business and privacy requests can be sent to service@solvenb.com. Include enough information to explain the request without sending unnecessary sensitive documents.