When plans change.
When something needs fixing.
Return request: within 30 calendar days after delivery.
Approved return refund: 5–10 business days after receipt and inspection.
Restocking fee: none.
01 / Return request period
Request an eligible return within 30 calendar days after delivery by contacting customer service with the order number, item, and reason.
This voluntary period does not limit additional or longer remedies available under mandatory consumer law.
02 / Preference-return conditions
For a change-of-mind return, items must be unused, unaltered, and in original condition with original packaging, supplied parts, accessories, and documentation.
Carving, sharpening, honing, applying finishes, or consuming supplied materials may affect preference-return eligibility. Reasonable inspection and statutory rights are assessed under applicable law.
03 / How to apply
Email service@solvenb.com with the order number, product, and reason for the request.
Include photographs or video where relevant and safe. You are not required to test a dangerous tool or handle an exposed blade to demonstrate a concern.
04 / Return destination
We provide the appropriate return destination and instructions after reviewing your request.
Do not send goods to the registered business address or parcel sender address unless specifically instructed. Contact us before posting if the instructions are unclear.
05 / Preference-return costs
Customers pay return postage for eligible preference-based returns. Original outbound shipping is not refunded for those returns unless required by law.
No restocking fee applies. A sale price alone does not make an item non-returnable. Any lawful product-specific restriction must be disclosed before purchase.
06 / Faulty, damaged, or incorrect goods
Contact us promptly if an item is damaged, defective, incorrect, incomplete, or materially different from its description.
For a qualifying issue, we provide an appropriate repair, replacement, refund, or return arrangement at no additional cost, including necessary return shipping. Relevant outbound shipping is refunded when an entire order is refunded because of our error.
07 / Tool use and material variation
Normal wear, misuse, unsuitable force, or unauthorized alteration is assessed separately from a manufacturing defect. We review the particular circumstances.
Natural wood variation or an unsuccessful personal project does not alone establish a defect, but does not remove rights relating to faulty goods or inaccurate descriptions.
08 / Secure packaging
Follow the return instructions, cover cutting edges suitably, secure components against movement, and use adequate outer packaging. Retain tracking or proof of postage.
If carrier acceptance or safe packaging is uncertain, contact us first. Do not post loose or unprotected sharp tools.
09 / Inspection and review
We inspect returned items against the applicable conditions and explain any issue affecting eligibility.
You may ask us to review a decision. Preference-return conditions do not override mandatory remedies for faulty or misdescribed products.
10 / Refund destination and timing
Approved return refunds are issued to the original payment method within 5–10 business days after receipt and inspection. If no return is required, approved refunds are issued within 5–10 business days after approval.
Payment-provider posting time may be additional. Shorter mandatory deadlines take precedence. We do not substitute store credit for a monetary refund without your agreement.
11 / Exchanges
Contact us to discuss another product or option. Availability is not guaranteed.
If a direct exchange is unavailable, we explain the eligible return and reorder process, including any applicable charges, before you decide.
12 / Order cancellations
Request cancellation immediately. We can accommodate it only before fulfillment begins; packing or dispatch preparation may prevent cancellation.
Successful cancellations have no cancellation fee. Refunds are issued to the original payment method within 5–10 business days after confirmation, or sooner where required. After dispatch, the applicable return process may be needed.