Clear expectations.
For every purchase.
These terms govern purchases through solvenb.com together with the product information and applicable store policies presented before purchase.
Last updated: October 24, 2026.
01 / Store operator and customers
solvenb™ is owned and operated by Guangzhou Xinnan Information Consulting Co., Ltd. The owner and complete business details appear below.
Our woodcarving products are intended for adults. Customers must have the legal capacity and payment authorization required for a purchase.
02 / Product information
Review the selected variant, blade profile, dimensions, material, intended application, and supplied components before ordering. Additional equipment and project materials are included only when expressly listed.
Natural variation or screen differences do not excuse goods that fail to meet their applicable description or specifications.
03 / Intended handling
Woodcarving tools can have sharp edges and points. Follow product instructions, secure the workpiece, keep your body clear of cutting paths, and obtain suitable instruction and protection.
Do not use damaged or unsuitable tools. Beginner positioning does not promise risk-free use. These provisions do not remove mandatory product-safety obligations or consumer remedies.
04 / Prices and payment
Review the displayed currency, product amounts, shipping, and other disclosed charges before authorizing payment. Available methods are those presented at checkout.
If a genuine pricing or technical error affects an order, we contact you about a lawful resolution. We do not impose an increased charge without your agreement.
05 / Order review
Submitting an order is a request to purchase. Automated acknowledgments or payment authorizations do not alone confirm dispatch. Inventory, payment, delivery information, and suspected errors may require review.
If an order cannot be fulfilled, we notify you and arrange an appropriate refund of captured amounts.
06 / Processing and transport
Standard processing is 1–3 business days after payment confirmation. Standard estimated transit is 7–12 business days after dispatch. These are separate periods, subject to different product or destination estimates disclosed before purchase.
Shipping charges appear at checkout. Delivery estimates are not guarantees. The registered business address does not establish a local dispatch warehouse.
07 / Shipment support
Fulfillment may involve our own or partner facilities. Contact us if tracking is substantially overdue, a parcel appears lost, or a delivery is disputed.
We investigate legitimate concerns rather than automatically rejecting them because of a delivery scan. Applicable delay notice, consent, cancellation, and refund rights remain available.
08 / Returns and shipping costs
Eligible returns may be requested within 30 calendar days after delivery. Preference returns require unused items in original condition with supplied packaging and components. Customers pay return postage; original outbound shipping is not refunded unless required by law.
No restocking fee applies. Obtain the authorized return destination before posting; do not use the registered address without instructions.
09 / Product problems and refunds
Verified damage, defects, incorrect or incomplete goods, and material description errors receive an appropriate remedy at no additional cost for the qualifying issue.
Approved return refunds are issued to the original payment method within 5–10 business days after receipt and inspection, or within 5–10 business days after approval when no return is required. Provider posting may take additional time; shorter mandatory deadlines prevail.
10 / Cancellations and changes
Request changes immediately. Requests can be accommodated only before fulfillment begins; packing or dispatch preparation may prevent an amendment or cancellation.
Successful cancellations have no cancellation fee. We issue refunds to the original payment method within 5–10 business days after confirmation, or sooner where required. After dispatch, the applicable return process may be needed.
11 / Lawful conduct and rights in content
Do not use the store for fraud, unauthorized payment, unlawful transactions, security interference, or infringement of others' rights.
The brand and original website materials may be protected by intellectual-property rights. Purchasing a product does not transfer ownership of those rights.
12 / Consumer rights and updates
Nothing excludes non-waivable rights or liability that cannot legally be excluded. Mandatory applicable law takes precedence over conflicting wording.
Revisions apply prospectively and do not remove existing order rights. Questions or requests for review may be sent to service@solvenb.com.