Personal information.
Clearly explained.
This policy describes information handling when you visit solvenb.com, purchase products, or communicate with our team.
Last updated: October 24, 2026.
01 / Responsible business
Guangzhou Xinnan Information Consulting Co., Ltd. operates solvenb™ and is responsible for personal information it processes in connection with the store, subject to applicable law.
Our business address and contact details appear below.
02 / Information you submit
Depending on your interaction, information may include your name, email, phone number, billing and delivery addresses, order details, account information where used, and customer-service messages or supporting images.
Avoid including unrelated personal details in project photos or product-issue evidence.
03 / Technical and payment data
Store systems may collect IP address, device and browser information, referral details, page interactions, and cookie or similar identifiers.
Payment providers process payment credentials. We may receive transaction status, payment-method type, and limited payment information needed to administer an order.
04 / Purposes of processing
Relevant information is used to administer purchases, arrange delivery, provide support, handle returns and refunds, maintain the website, investigate misuse, keep business records, and meet legal obligations.
Where a legal basis is required, processing may rely on contract performance, legal duties, legitimate interests subject to applicable protections, or consent as appropriate.
05 / Cookies and similar technologies
These technologies may support shopping carts, checkout, security, preferences, performance analysis, and advertising measurement where enabled.
Use available website privacy controls and browser settings to manage choices. Consent requirements apply to nonessential technologies where required. Restricting essential cookies may affect store functionality.
06 / Operational providers
Information may be disclosed to providers supporting ecommerce infrastructure, payment, fulfillment, delivery, communications, fraud prevention, analytics, and customer support as relevant to their roles.
Providers may have separate notices and responsibilities for processing they perform independently.
07 / Other lawful disclosures
Relevant information may be disclosed to comply with lawful requirements, respond to legal proceedings, investigate suspected fraud, or protect lawful rights and safety.
A business transfer may involve information subject to applicable confidentiality, notice, and data-protection requirements.
08 / Retention and safeguards
Retention depends on the purpose and applicable requirements, including order administration, support, accounting, dispute resolution, and fraud prevention.
We use reasonable organizational and technical safeguards appropriate to the information and circumstances. No storage or transmission method guarantees absolute security.
09 / Rights and requests
Depending on your location and applicable law, rights may include access, correction, deletion, portability, objection, restriction, withdrawal of consent, and choices about certain advertising or disclosure practices.
Contact service@solvenb.com to submit a request. Proportionate identity verification may be needed. Applicable appeal, supervisory-authority, and non-discrimination rights remain available.
10 / Marketing and children
Use the unsubscribe mechanism in promotional emails to stop those messages. Necessary order, security, and support communications may continue.
Our adult craft-tool store is not directed to children. Contact us if you believe children's information has been collected contrary to applicable law.
11 / International processing
Our business is based in China. Infrastructure, payment, logistics, and other providers may process information in additional countries.
Where required, international transfers are subject to applicable safeguards. Contact us for information relevant to your privacy request.
12 / Revisions and contact
We may update this policy when the store, processing activities, or applicable requirements change. The published revision date identifies this version, with additional notice where required.
Privacy questions may be sent to service@solvenb.com or to the business address below.