Know your total.
Complete with care.
Check the selected products, quantities, currency, delivery address, and final amount before authorizing a purchase.
01 / Accepted payment methods
The methods available for your order are displayed at checkout. Availability may vary by location, device, currency, or provider.
A payment symbol elsewhere on the website does not guarantee availability for every transaction.
02 / Currency and charges
The storefront and checkout identify the applicable prices and currency. Review the merchandise total, shipping, and taxes or other disclosed amounts collected by us before payment.
Your bank or payment provider may apply separate conversion or transaction fees under its own terms.
03 / Authorization
You must have permission to use the submitted payment method. An authorization or automatic order acknowledgment does not itself confirm dispatch or guarantee fulfillment.
Orders may require review for inventory, billing accuracy, duplication, or a suspected error.
04 / Checkout security
Payment credentials are handled through the checkout and payment systems offered for your transaction. We do not request complete card details, security codes, passwords, or authentication codes by ordinary email.
Reasonable safeguards reduce risk, but no online system can guarantee absolute security.
05 / Failed or duplicate payments
Your provider may request additional authentication. If payment fails, check the entered information or contact the provider instead of repeatedly submitting the transaction.
We cannot override an issuer's authorization decision. Contact us if you believe an order was charged more than once.
06 / Approved refund payments
Refunds are issued to the original payment method. Approved return refunds are issued within 5–10 business days after receipt and inspection; refunds requiring no return are issued within 5–10 business days after approval.
Provider posting time may be additional. Shorter legally required deadlines take precedence, and store credit is not substituted without your agreement.
07 / Successful cancellations
Request cancellation immediately. Requests can be accommodated only before fulfillment begins; packing or dispatch preparation may prevent cancellation.
Successful cancellations have no cancellation fee. We issue the refund to the original payment method within 5–10 business days after confirmation, or sooner where required.
08 / Billing assistance
For an unfamiliar charge related to an order, contact service@solvenb.com and your payment provider promptly.
Provide the order number and relevant non-sensitive details. Never send complete payment credentials to demonstrate a billing issue.