Your tools.
The journey explained.
Processing: 1–3 business days.
Estimated transit: 7–12 business days after dispatch.
Shipping charges: displayed at checkout.
01 / Order preparation
Standard orders are processed within 1–3 business days after payment confirmation. Processing is separate from carrier transit.
Business days exclude weekends and applicable public holidays. Any different product-specific preparation or production period must be disclosed before purchase.
02 / Estimated delivery
Standard estimated transit is 7–12 business days after dispatch, subject to destination-specific estimates disclosed before purchase.
Weather, customs, holidays, carrier disruption, and destination conditions can affect arrival. Estimates are not guaranteed delivery dates.
03 / Services and charges
Supported destinations and available delivery services appear at checkout. The shipping charge for your address and selected service is shown before payment.
No general free-shipping offer applies unless its conditions are expressly displayed.
04 / Shipping origin
Our registered business address identifies the operating company; it does not by itself identify a warehouse or dispatch country.
Fulfillment may involve our own or partner facilities according to inventory and destination. Do not assume local or U.S. dispatch unless expressly stated. Contact us before purchase if origin is important.
05 / Tracking and separate parcels
Dispatch information is sent to the email supplied at checkout, including tracking where available. Carrier systems may take additional time to show the first update.
Items may travel in separate parcels with different tracking. Splitting an order does not by itself create an additional shipping charge.
06 / Delayed or lost shipments
Contact service@solvenb.com with the order number and tracking details if delivery is substantially overdue, tracking remains unchanged for an extended period, or the parcel appears lost.
We investigate and arrange an appropriate resolution. If a promised dispatch period cannot be met, we explain revised timing and applicable cancellation or refund options and obtain delay consent where required.
07 / Delivered but not located
Check the delivery area, household members, building reception, and available carrier information where appropriate. Contact us if the package remains missing.
A delivery scan alone does not automatically defeat a legitimate missing-parcel concern. We review the evidence and circumstances.
08 / Changes and cancellations
Request an address change or cancellation immediately. We can accommodate requests only before fulfillment begins; packing or dispatch preparation may prevent changes.
Successful cancellations have no cancellation fee. Refunds are issued to the original payment method within 5–10 business days after confirmation, or sooner where required. After dispatch, the return process may apply.
09 / Damage and delivery errors
Report damaged, wrong, or incomplete deliveries with relevant details and evidence where safe. Qualifying merchant-caused issues are resolved without additional cost.
If a customer-provided address error creates actual redelivery costs, we explain the amount and obtain agreement before arranging a chargeable reshipment.
10 / Import charges and assistance
For cross-border orders, amounts collected by us appear at checkout. Destination duties, taxes, or clearance charges not included there may be payable separately; ask us before ordering if clarification is needed.
Availability may depend on destination rules for the selected tool or material. Contact service@solvenb.com for shipping assistance.